Monitoring Process

Within a defined area of inquiry, the OIG evaluates compliance with policy and procedure, industry standards, and fiduciary tenets. Isolated conduct as well as widespread patterns or practices are evaluated based on whether and to what extent they promote or hinder:

  • Transparency and accountability;
  • Protection of Constitutional rights, privileges, or immunities;
  • Receipt, investigation, and judicious resolution of citizen complaints;
  • Risk reduction systems and strategies;
  • Promotion of best practices in view of industry standards and internal assessments;
  • Adherence to technical assistance letters, judicial decrees, or executive directives;
  • Management and supervisory practices which support professional standards;
  • Objective, measurable performance indicators.